Cancellation and Refund Policy

As many of you are aware, late cancellations and “no-shows” have a significant impact on small businesses and the ability to provide a full service to all my clients.

Booking a place and then not turning up to class means that someone on the waiting list and new clients have been denied the opportunity to book their chosen sessions. This could be an existing client or a potential new client looking to work with the business in the long term.

I understand that sometimes it can be a challenge to keep appointments and, on occasion, issues crop up which can get in the way of coming to class.

However, I have written this guide as a gentle reminder of the policies that are in place.

If you have any questions regarding these policies, please do not hesitate to contact me and I can discuss further.

Cancellation policy

Email reminders are sent at 48 hours’ in advance of class. This gives a 24-hour window in which you can use the “change or cancel” button at the bottom of your confirmation emails to make changes to that class without being charged if needed. However, these reminders have been set up as a “reminder to attend” not a “reminder to cancel” - please do not wait for the reminder to serve as time to cancel.

Any changes or cancellations after 24 hours’ will automatically be charged for and not be refunded. If you are unable to attend and it is less than 24 hours prior to class start time, it is exceptionally helpful to the teacher and clients on the waiting list if you could “remove” yourself from the class using the options available when you click on your booking in your account, so that classes can be planned accordingly and there is potential for late availability for someone on the waiting list. You will still be charged for the late cancellation.

A direct email, website form submission or social media message to cancel is not an accepted format to make a cancellation as your message may not be seen with enough time to contact someone off the waiting list, so please use the “change or cancel” button at the bottom of your confirmation email or the class booking in your account for that particular class date.

Refund policy

All purchases are non-refundable once payment has been processed.

Exceptions to refunds and expiry date extensions are made only in extenuating circumstances. Refunds, if required, will be subject to deduction of administration fees. This as a standard is £5.00 at the time of this policy updating.

Last updated 1st September 2026.